Rusing and Rousing and Phone Sourcing Chats, Oh My!

>> (NOTE! If you enjoy this post, please feel free to share with your friends and twitter it with the tinylink http://tinyurl.com/6cf2hd . Thanks, I appreciate it! Oh, and please feel free to comment below...I love reading what you have to say! -- Barbara)

Morning!

Ever hear of telephone rusing?  Or telephone rousing?  Or (gasp!  Dare I even hint at it) phone sourcing?

What about extraordinary methods of poaching from a competitor?

Be still my beating heart!

One of my favorite places to find such nifty information has to be Maureen Sharib’s Magic Method Ning thingee.  In case you’re a fossilized clam and haven’t been following the recruiting industry for the past 10 years, you might not be aware that Maureen is THE original pioneer of telephone sourcing training techniques…and as such, knows an incredible amount of stellar information about the topic.

Take, for instance, one of her telephone chats:

• "Yes – I have a question re: phone banks – if asked to "dial by name" and you don’t have one – what do YOU do?"
• "Hey, I hit one letter and hope…."
•   "Start at the beginning. Press 2 for any name that starts w/ AB or C. Then wait to see if the thing will spill w/ just one entry -" Sometimes they will – sometimes though they may need you to enter the "second letter’ so press 2 again and wait – see what happens…"
•   "listen to the instructions and if there is an option like "press *7" for a dial by extension sometimes that works too.But the trick I’ve found is to try to get into a "help" menu— that usually gets me somewhere"
• "What do you do when the only instructions are to select a dept. w/o names?"
• Then select one  – it always surprises me when they offer this – I always try to select one I know will answer – like Accts Receivable or shipping – shipping usually answers"….MORE….

I highly encourage you to read the rest of the chat transcript – ’tis fascinating indeed!

And don’t forget the nifty Wall Street Journal article

Snack Vendor — or Undercover Job Recruiter?…

 

It was a humid June morning on David Perry’s fourth day of masquerading as a snack-food vendor inside an industrial park. He had one day left on the canteen truck he’d rented for $500.

The executive recruiter, wearing a hairnet and an apron, finally got a customer to tell him what he needed to know: the identity of a technology guru a client had hired Mr. Perry to poach from a competitor….

I don’t know about you, but…..WOW is all I can say!  David Perry is utterly brillliant.

Enjoy,

Barbara Ling

ps – speaking about phone sourcing, have you seen:

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Popularity: 19% [?]

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